If Google Drive incomplete upload problem. Use these suggestions to fix the problem and go back to working in the cloud.
Our lives have become increasingly reliant on the cloud. It connects to our devices, stores our data, and embarrasses celebrities on occasion. Google Drive is one of the most widely used cloud storage services. It now has over a billion members, and over 2 trillion files have been uploaded to its vague databanks since its launch in 2012.
How to Fix Google Drive Incomplete Upload Problem
Because Google Drive is so crucial to so many of us, it can be a major source of frustration and annoyance when it stops working properly. So, how can you try to resolve your upload issues?
There are several options, and we’ve organized them from the most basic to the most complex. If you follow this list from beginning to end, you should be able to solve the problem quickly.
Check the status of Google Drive.
Though Google prides itself on its uptime, service outages are not uncommon.
If you’re having trouble uploading files, the first place to look is Google Drive’s status. If the issue isn’t on your end, there’s no purpose in trying to fix it.
Simply go to Google’s Status Dashboard to do so. This page includes all their services and informs you of any service interruptions or outages. Other websites worth investigating are Down Detector and Outage. Report: a feature that allows consumers to report problems with websites and services.
If Google Drive is unavailable, you have no choice but to wait. Continue reading for more troubleshooting advice if it isn’t.
Examine your internet connection.
The next step is to make sure the issue isn’t related to your internet connection.
- If you’re using Windows 10, hit the Windows key + I to bring up the Settings menu, then select Network & Internet. This screen will tell you whether you’re connected and how you’re connected.
- Click Network troubleshooter if you feel there are issues. This wizard will discover and attempt to address problems automatically.
- If you’re using a Mac, look for the Network Utility in Applications > Utilities or use Spotlight to find it. This will show you the current state of your connection and if it is sending and receiving data.
- If the problem with your network persists, try restarting your router. See our tutorial on how to diagnose a network problem for more information.
Turn off your antivirus and firewall.
If you have antivirus software or a firewall, turn it off and check if your files start synchronizing again. For the changes to take effect, you may need to restart your computer first.
- Windows Security is turned on by default in Windows 10. To disable this, open Settings by pressing the Windows key + I. Open Windows Security by going to Update & Security > Windows Security.
- Once you’ve arrived, go to Firewall and network protection. Slide Microsoft Defender Firewall to “Off” and select your active network.
- It’s usually ideal to leave your firewall turned on, so use this as a temporary fix and turn it back on as soon as possible if it doesn’t fix the file upload problem.
Restart the backup and sync processes.
- It’s an old troubleshooting trick, but it frequently works. To test if the file upload troubles are resolved, restart the Backup and Sync client.
- To do so, go to your system tray and click the Backup and Sync button. Select Quit Backup and Sync from the Settings menu (three vertical dots). Finally, reopen the utility.
- If it doesn’t work, try a complete system restart. Users of Windows 10 can restart by heading to Start > Power > Restart, while Mac users can restart by going to Apple menu > Restart.
Re-establish your account
- You can re-join your Google account by disconnecting and reconnecting it. This will require all of your files to be resynchronized, which may take some time.
- In your system tray, click the Backup and Sync icon. Select Preferences from the Settings menu (three vertical dots). Go to Settings > Disconnect account > Disconnect in the left-hand menu. When you’re done, click “Got it.”
- Return to the Backup and Sync system tray icon and click it once more. To reconnect your account, click Sign in and follow the wizard’s instructions.
Backup and Sync should be reinstalled.
If you still can’t get Backup and Sync to work, try reinstalling it. To do so, go to Google Drive online and select Get Backup and Sync from the cog symbol in the top right corner.
- This will ensure that you have the latest and most up-to-date version of the program. Open it, follow the wizard’s instructions, and choose “Yes” when prompted to replace your current version.
- You can select your Google Drive folder during the installation process and then resynchronize all of your stuff.
- Another option is to uninstall the program first, then reinstall it using the instructions outlined above. When you know you already have the most recent version, this is a better option.
Rename Your File
Have trouble uploading your files? It’s possible that the problem is with the file you’re trying to sync. There have been some reports of files failing to sync if they contain specific characters in their names.
Remove any characters that begin with >, /, or * from your file. These shouldn’t be allowed in any case, depending on your operating system, but a program may inadvertently include them in its file names. In fact, completely rename the file with only letters and numbers. Check to see whether this gets the file through.
If it doesn’t work, try saving your file in an alternative format if it’s possible. Google Drive might be getting held up on something in the original format, so this is a good test.
Remove the cache
The Google Drive cache on your phone or computer is important in that it speeds up file loading, but it can also cause a few strange issues. It’s possible that some files won’t sync, and others won’t open in your browser. Clearing the cache can help address some problems that haven’t been solved by the previous methods.
To remove the cache in Chrome on the desktop, follow these steps:
- Click the three dots in your browser toolbar: More Tools > Clear Browsing Data. Alternatively, type chrome:/settings/clearBrowserData or press Ctrl + Shift + Del in the URL bar.
- Check the boxes for cookies and other site data and cached images and files in the Clear browsing data box.
- Select the quantity of data you wish to erase from the option at the top. To remove everything, select “All time.”
- Clear the data by clicking the Clear button.
Organize your Google Drive files.
Hopefully, one of the methods listed above has resolved your Google Drive incomplete upload problem issue. If not, go to the Google Drive Help Forum for help or contact Google for assistance.
Once you’re able to upload files again, consider organizing your Google Drive files and folders so you can locate what you’re looking for quickly.